Trends in UCaaS for 2017

Trends in UCaaS for 2017

UCaaS technology is meeting the expectations of business workplaces and promises to render its best services in the future too. The expanding capabilities of mobile and analytics combined with the technology friendly workforce would help in increasing the adoption of UCaaS.



The Unified Communications as a Service (UCaaS) is model that delivers several communication applications and services to a third-party provider over public internet. AS UCaaS is broadening its services not only in the enterprise but also globally, the technology is also meeting the expectations of several businesses. Some of the trends predicted for the year 2017 in the context of unified communications as a service are:

  • Mobile workstyle: The year 2016 saw mobile traffic surpassing the desktop traffic for the very first time. The employees carried on their business functions on mobile rather than performing same functionality on the desktops. This showed that the employees became more mobile that in turn resulted in development of technology and giving priority to the mobile device rather than desktop and web clients. 2017 will see the shifting of workload to mobile devices and desktop will continue to remain an important work tool.

  • Generation Z: The introduction of Generation Z in the businesses would lead to a change in workstyle. GenZs would drive new services into the workplace at an increasing rate resulting in more technological changes in the businesses. GenZs would provide more flexibility and interconnectivity than ever.


  • Assistance of bots in workplace: The bots will be used in workplaces to create stronger contextual awareness. The speed and accuracy to make any decision within a workplace will be improved.
  • UCaaS being relevant for global markets: The predictions say that global unified communications and collaboration market will top to $35B by 2019. UCaaS is being accepted globally by many nations to take the advantage of the technology. Most growth and adoption of UCaaS is predicted to rise outside United States at a faster rate.

Breeze Telecom, having 15 years of experience in telephony, provides the best vendors to the clients for their specific needs. You can choose the best of UCaaS providers for an optimized voice traffic for your business.





Analyzing the Key Enterprise Architecture Trends

Analyzing the Key Enterprise Architecture Trends


The pace at which enterprise technology trends are changing gives us the luxury of not repeating ourselves as there is a whole lot of latest enterprise tech that we can talk about. In fact, some of the trends that received a lot of traction last year are hardly there on the tech map this year. We have seen the triumph of JavaScript and the ascendance of developers in the corporate. Identity is the new security and a lot of previous enterprise architecture trends are now passé. So, we are also ringing in the new and analyzing the key trends in enterprise architecture:

Expect smaller and more focused EA practices

The focus of decision makers has swiftly shifted from frameworks and tools to governance, strategies and processes. Enterprises are not shying away from shunning EA teams that are not able to generate immediate value. Enterprise Architects need to have skills more focused on the business and information layers so that they can have an impact on the company bottom line. What is crucial for EA professionals at this stage is learning the art of converting information about cost & benefits derived out of data and technology into usable data for future. Enterprises wish to take an early step towards developing credibility as a strategic asset and engaging in EA activities that provide immediate value to the business. Owing to the complex tools and frameworks, EA practices require long-term commitment, both on the part of business owners as well as resources.

The most efficient EA teams should:

  • Demarcate those processes that can be used for producing EA deliverables and measure their progress with a predefined set of metrics. Measuring progress against these metrics on a continuous basis will help the EA team to drive priority decisions.
  • Supply the executives with easily consumable deliverables that can help in making future decisions.
  • Principles and strategies need to be considered as the higher order standards apart from governance in order to support the detailed technical specifications.

Microservices Architecture will become more important

The single purpose, API-accessible apps play a major role in helping developers to build applications. These services that play the role of building blocks for larger applications are referred to as microservices. Since, the microservice architecture looks at services from a developer’s perspective and not from the perspective of an enterprise architect, these services are more fine-grained. This is the reason why services like JSON are replacing XML or REST has replaced SOAP while heavy-duty middleware is nowhere in the scene.


Role of managed services and outsourcing in Enterprise Architecture

Managed services and outsourcing were primarily adopted to reduce IT costs. Lately, organizations have started outsourcing both infrastructure and application development which has resulted in newer challenges for the architects that seek to reduce technology related complexities. Most of the architecture standards efforts are focused on reducing costs by controlling technology. However, this practice is challenged in cases where bids and fees from Managed Services Providers are higher than that incurred while using “standard” technology. When we consider the managed services operating model, more flexibility is warranted for managing infrastructure as well as developing applications. An enterprise can devise its strategies according to the goals of the moment and state of technology while maintaining control over the most crucial decisions. Large companies are particularly vouching for this trend as they have to manage hundreds of technologies, each with its own versions. Outsourcing approach helps the EA team to put considerably little effort in managing data formats and non-functional requirements as the number of meaningful interfaces between logical architecture components is quite less.

There was a time when Enterprise Architects opted for a costlier option offered by the vendor based on the assumption that “standard” technologies will render less cost and more benefits in the long run. But today, the EA teams would rather opt for a cheaper option that is capable of operating with other architecture components in a seamless fashion. The EA evaluation is based on a smaller set of interface standards.


The era of Multi-cloud management

After bestowing huge amount of trust in the public cloud, the enterprises are gradually shifting to multi-cloud setups as public cloud is a platform owned and managed by someone else. This leads to its own share of inhibitions which are mostly concerned with security of data. Looking at the complexity and size of cloud based platforms, most of the enterprises were not totally convinced about putting all their eggs in one basket. Therefore, we see the pre-dominance of multi-cloud setups that are compatible with the existing Enterprise Architecture as well. Tools to manage deployments in hybrid clouds are gaining more traction. EA teams are constantly scouting such tools and capabilities that can help them in merging the existing architecture with that required for a multi-cloud setup.

Containers to Rule the World of Apps

Containers guarantee genuine application portability while using lightweight packages in place of full VMs. Containers can be used to move the production applications among the clouds too. In fact, this year we have seen a focus on such containers that can actually work with more complex apps that require the use of multiple containers. The latest containers come with orchestration tools that can assist businesses to move complex apps comprising many components and running in different containers to be managed in a more streamlined manner. This is evident from the fact that leaders in the niche including Amazon Web Services, Google Cloud Platform, Mesos, and Kubernetes have introduced their own container management systems.

Final Thoughts . . .

Business frameworks are both complex and abstract. Keeping in mind the economically driven focus on survival, Enterprise Architecture activities capable of providing immediate value to the business are the considered to be the more sensible first steps towards maturity. We are also predicting the return of develops and end of network switches in Enterprise Architecture management. Artificial intelligence will play a pre-dominant role in determining how the EA team deals with the new and emerging challenges and so would endpoint security innovation. Expect new models for EA practices in different enterprises in the time to come.

Ensure Safety of Cloud Computing Solutions on Choosing SaaS

Ensure Safety of Cloud Computing Solutions on Choosing SaaS

With the ever-increasing pace of businesses, organizations are rapidly moving to the Cloud to stay at par with their competitors. This has led to many companies adopting Software as a Service. Although this move comes with a bundle of benefits, you need to be doubly sure that your service provider is meeting the security needs as well. The major apprehensions regarding SaaS model are related to lack of visibility about the manner in which the data is going to be stored and secured. While architecting SaaS applications, the following security considerations need to be kept in mind to ensure complete safety of sensitive data:

Get the Basics Right- Start by Choosing the correct SaaS provider


Since a huge share of cloud-based software, security is handed over to the SaaS provider, it becomes imperative to choose one wisely. It is always better to opt for services that ensure password-protection and limited access to sensitive data. Any sort of data encryption facility is an add-on. Before signing the contract, enquire about where the data is going to be stored and what are the backup & recovery provisions. Ask for references and get in touch with the customers that your vendor has served previously to get a thorough reality check. You can also investigate the vendor’s responses to security-related incidents in the past for greater clarity.

Draft an Unambiguous Cloud Computing Policy

This policy is intended to specify who all are authorized to access the software and for what purposes. You can manage the way employees access the software and pre-define the circumstances under which this can be done. For instance, you can specify it in the Cloud Computing Policy that whether you wish to allow users to access the system using their personal laptops or mobile devices.

Refrain from Putting Highly Sensitive Data onto the System

Most of the organizations opt for cloud-based SaaS to allow integration of applications and ensuring a centralized user experience for different functions. Still, it is not recommended to put highly sensitive data, including personal or proprietary, to be shifted entirely onto the system. It is always better to store ultra-sensitive data on your local server.

SaaS- Secured Cloud Computing Service

Security Controls Should be Monitored Regularly

It is crucial to audit the security controls from time to time, in order to prevent security breaches. SaaS audits can be performed according to different standards according to the type of application you are using. You can ask the vendor to hire a trustworthy third party to perform the audit and provide you with the results. In addition, you can have a small internal audit team to monitor software implementations on a regular basis.

Take Ample Internet Security Measures

SaaS - Cloyd Security

The SaaS provider has the primary responsibility of providing data security but you still need to be cautious at your end. Standard internet security measures like deploying an antivirus software and sufficiently strong passwords are a bare minimum requirement from your side. Apart from this, you can ask the vendor to take ample measures for protection against system virus and cyber attacks. A good measure is ensuring that a tested copy of your systems is held in isolation from your live systems to prevent potential virus infection. This can be done through a third party provider who can guarantee complete isolation of your live systems.

Also, in the case of a cyber attack, your SaaS provider’s bandwidth might get restricted, rendering your IT systems unavailable for months too. You can ensure that this does not happen with your firm by having a secondary means of running your system on an independent platform.

To leverage the many benefits offered by SaaS providers you need to be a bit diligent on your part for adequate protection of the ‘cloud’ and preventing any unplanned interruptions to the business.