In the past decade, the technological, as well as economic factors driving the business implementation of Hosted VoIP, have changed in the great flare. The Voice over Internet Protocol surrounding enterprise market is estimated to experience continual growth and will aid in generating big revenues for small to midsize businesses (SMBs).
With the growth in VoIP implementations flexibility, integration, and customization, its relevance in the marketplace is also evolving at a rapid pace. The year of action—2016 and coming years will highlight the significant VoIP trends. Here are top 5 key trends that will shape industry today and beyond:
Hosted VoIP Cloud PBXs
Lower costs, overall scalability, faster broadband speeds and increased flexibility are the key traits that best describes the Hosted enterprise VoIP solutions. With cloud-based PBX systems, enterprises get complete functionality as of on-premises PBX. Additionally, they receive extra control over advanced call management and can add an array of Unified Communications (UC) features. You can also customize it as per your requirement.
Hosted VoIP Contact Centers
To run business, implement & monitor vital processes and drive improved communications & performance, the cloud-based Hosted Contact Centers are a cost-effective way in relation to the peers. The Hosted Contact Centers provide flexibility to streamline communications, lower cost and enhance accessibility to clients. Regardless of the size, whether you are a new start-up small business, maturing Enterprise or a mid-market business, you can experience benefits including reliability, scalability, routable calling and services to reduced calling rates.
More Integration with Cloud-based VoIP products
The multi-tasking workforce is a driving force that strives to instantaneously complete as many tasks as possible, via minimum tools. This trend ensures more integration with cloud-based platforms and products using APIs and also helps for integration with CRM tools, Accounting Systems, Help Desk programs, and Contact Center. VoIP is and will continue to be an integral part of marketing, shared calendars, and social media tools for numerous monitoring purposes and enterprise device management. This trend will certainly assist you in meeting requisite productivity goals.
Internet of Things (IoT)
A leading research firm has predicted that by 2020, nearly 26 billion “things” will connect/reside on the Internet. IoT will allow you to connect anything with an on/off switch to each other and to the internet. In near future, the VoIP will play a vital role in the Smart Home via its VoIP-enabled phones that can control smart thermostats home security and lighting.
The VoIP will be the key device for the Smart Office. The enterprise VoIP phones let you customize the hoteling environment and standby desk space for mobile employees that usually roam in a home, main office, client sites and satellite offices.
Convergence of VoIP and UC via Collaboration Solutions
VoIP and UC converge to make collaboration apps and services like live-chat more readily available and this merger is likely to overtake use of e-mail within enterprises in the near future. There will be trends that will help in combining team video-conferencing alongside live chat, eliminating the need of back and forth email chains and eventually result in enabling enhanced productivity.
These collaboration trends are being pushed by Web Real-Time Communication (Web RTC) standard. With the Web RTC standard, you can directly enable voice and video calling from the browser via embedded coding along with data sharing without any browser plug-ins, add-ons or apps. Some of the leading organizations such as Microsoft are enabling back-end Skype interoperability and popular browsers like Opera and Google Chrome.
The basic building block— Enterprise VoIP usage, is developing, thriving and will evolve in years to come for voice services.